We strive for your complete satisfaction with your purchase. However, we understand that issues may sometimes arise. Our return policy is designed to be as clear and fair as possible:

• Damaged, Defective, or Misprinted Items

  • If you receive a damaged, defective, or misprinted item, please submit a problem report within 30 days of receiving your order. We will gladly replace the item at no additional cost to you.

• Lost Packages

  • For packages lost in transit, please submit a claim within 30 days of the estimated delivery date. We will investigate the issue and work with you to find a solution.

• Returns and Exchanges

  • Customer Remorse

    • We do not accept returns for buyer's remorse, except for customers residing in Brazil who must contact our Customer Service within 7 days of receiving the item and provide a picture.

  • Size Exchanges

    • We offer size exchanges at your expense. You will need to place a new order for the correct size.

  • Sealed Goods (e.g., face masks)

    • Due to health and hygiene reasons, we do not accept returns or exchanges of sealed goods.

  • Wrong Address or Unclaimed Packages

    • You are responsible for the cost of reshipping orders due to an incorrect address or failure to claim the package.

  • Notification for EU Consumers

    • The right of withdrawal does not apply to custom-made or personalized items, or sealed goods that are not suitable for return due to health or hygiene reasons.

How to Initiate a Return

To initiate a return, please submit a problem report detailing the issue by contacting us, or by filling out the form below Once your report is received, we will provide you with further instructions.

• Return Address

  • The return address will be provided to you upon submission of a problem report.

• Refunds

  • Refunds for damaged, defective, or misprinted items will be processed once the returned item is received and inspected. The refund will be credited to your original payment method.

• Customer Support

  • If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to help!